FAQ


Customer Service:

Q. Do you have a Spanish-speaking Customer Service Representative?

A. Yes. Please call our toll-free number (855) 853-0515 and you will be directed to a Spanish-speaking representative.

Q. How do I request a refill?

A. Refill requests can be made by contacting our Customer Service Team at 1 (855) 853-0515

Q. Can I transfer my prescription to Valencia Pharmacy?

A. Yes. Our pharmacy staff will contact your current pharmacy to request the transfer. Please contact a member of our team at (855) 853-0515

Ordering:

Q. What is the ordering process?

A. Our pharmacy will verify your diagnosis and your insurance coverage; we will need your doctor’s information and your health insurance information. It is best to have your insurance available when you contact our pharmacy. Once we have received this information, we will contact your doctor to verify your prescription along with contacting your health insurance provider to verify your policy information. Once all our information has been verified your order will be shipped to you promptly. Please feel free to contact our team with any questions you may have.

Q. How long will it take to get my order?

A. Once we have received your prescription (s) and verified your insurance information you will receive your order within 3-5 business days.

Q. What is the Pharmacy’s return policy?

A. If an item arrives damaged or with a manufacturer defect, we will replace it at no cost to you

CONDITIONS FOR RETURN

(For merchandise that is not broken or defective)

For health reasons, the item must be in its original packaging and unopened (with the safety seal intact).

You must include a Return Authorization Number (call customer service at 1 (855) 853-0515 to receive this number).

Returns must be made within 30 days of receipt.

Q. How do I track my order?

Please call our team at 1 (855) 853-0515 and we will gladly provide you with tracking information.

Shipping:

Q. How will my order be delivered?

A. Our pharmacy uses UPS and USPS to ensure you have proper delivery of your order.

Q. Can I have my order shipped to a location other than my home address?

A. Yes, Please contact our team to provide them with an alternate address for your delivery. *Please note that PO Boxes may not be eligible.